Privacy
Policy
jettbazz

1. Information We Collect

jettbazz collects personal information from you in order to operate a safe, compliant, and personalised betting and casino platform. The categories of data we collect depend on how you interact with jettbazz and are described in full below.

1.1 Registration Data

When you create an account on jettbazz, we collect the information you provide directly during the registration process. This includes your full legal name, date of birth, email address, Bangladesh mobile number, and a username and password of your choosing. This data is necessary to create your account and to verify that you meet the minimum eligibility requirements — including the 18+ age requirement — for using our platform.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process — required to comply with anti-money laundering obligations — we may collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence. We may also collect proof of address documents (utility bills, bank statements) and payment method verification evidence (such as a screenshot confirming ownership of the bKash or Nagad number used for deposits).

1.3 Financial Transaction Data

When you make deposits or request withdrawals, we record transaction details including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in Bangladeshi Taka (৳), timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs — payment credentials are handled directly by the respective payment providers under their own security standards.

1.4 Betting and Gaming Activity

We record details of every bet placed, every casino game played, and every esports wager made on jettbazz. This includes the markets or games selected, stakes in BDT, odds at the time of placement, outcomes, and timestamps. This data is used for account management, dispute resolution, responsible gaming monitoring, and the detection of suspicious activity.

1.5 Technical and Device Data

When you access jettbazz, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, preferred language settings, and time zone (typically Bangladesh Standard Time, UTC+6). This information helps us deliver the platform correctly across the wide variety of devices used by our players in Bangladesh.

1.6 Communications Data

If you contact our support team via live chat or email (support@jettbazz), we retain a record of that correspondence, including the content of messages and any attachments. This allows us to provide consistent support, track the resolution of issues, and improve our customer service quality.

1.7 Voluntarily Submitted Data

From time to time, you may provide additional information voluntarily — for example, by completing a player survey, participating in a promotion that requires registration of interest, or updating your profile preferences. Any data submitted voluntarily is treated with the same level of care as data collected through mandatory processes.

2. How We Use Your Data

jettbazz uses the personal data we collect for the following purposes. Each purpose is associated with a lawful basis under applicable data protection principles.

Purpose	Data Used	Lawful Basis
Account creation and management	Registration data, KYC data	Contract performance
Processing deposits and withdrawals	Financial transaction data	Contract performance
Age and identity verification	KYC data, device data	Legal obligation
Anti-money laundering monitoring	Transaction data, betting activity	Legal obligation
Responsible gaming monitoring	Betting activity, session data	Legitimate interest
Fraud detection and prevention	Device data, IP address, activity logs	Legitimate interest
Customer support	Communications data, account data	Contract performance
Platform personalisation	Betting activity, device data, cookies	Legitimate interest
Promotional communications	Registration data, activity data	Consent
Platform analytics and improvement	Technical data, anonymised activity data	Legitimate interest

2.1 Marketing Communications

Where you have given your consent during registration or at a later point, jettbazz may send you promotional communications about new games, bonuses, cricket betting markets (including BPL, IPL, T20 World Cup, and ICC events), and seasonal offers relevant to the Bangladesh market such as Eid promotions and Pohela Boishakh offers. You may withdraw consent to receive marketing communications at any time by updating your notification preferences within your account settings or by contacting our support team.

2.2 Automated Decision-Making

jettbazz uses automated processes to flag accounts that display patterns consistent with problem gambling, fraud, or AML concerns. Where an automated process results in a consequential action — such as account restriction or a withdrawal hold — you have the right to request human review of that decision by contacting support@jettbazz.

3. Cookies & Tracking Technologies

jettbazz uses cookies and similar technologies (including local storage and session tokens) to maintain your login session, remember your preferences, measure platform performance, and enable certain personalisation features. The table below describes the categories of cookies used on jettbazz.

Cookie Category	Purpose	Retention
Strictly Necessary	Maintain your login session, enable secure account access, and allow core platform functions to work correctly	Session
Functional	Remember your preferences such as language settings, preferred sports markets, and display options	Up to 12 months
Analytics	Collect anonymised data on how players navigate the platform to help us identify performance issues and popular features	Up to 24 months
Security	Detect suspicious login patterns, prevent cross-site request forgery (CSRF), and support bot-detection measures	Session to 30 days

Strictly necessary cookies cannot be disabled as they are essential for the platform to function. For all other cookie categories, you may manage your preferences through your browser settings. Note that disabling functional cookies may affect your platform experience — for example, your preferred settings may not be remembered between sessions.

4. Data Sharing & Third Parties

jettbazz does not sell your personal data. We share your data only with the categories of third parties described below, and only to the extent necessary for each stated purpose.

4.1 Payment Processing Partners

To process your deposits and withdrawals, we share the minimum necessary transaction data with the payment service providers you select — including bKash, Nagad, Rocket, Upay, and Visa/Mastercard networks. Each of these providers operates under its own privacy and security standards and is responsible for data it handles through its own systems.

4.2 Game and Software Providers

Casino games and live dealer tables on jettbazz are powered by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Playtech. When you play a game, the provider's software may process limited technical data (such as session identifiers and bet amounts) necessary to deliver the game and calculate outcomes. jettbazz only works with certified game providers whose platforms meet recognised fair-play and data security standards.

4.3 KYC and Fraud Prevention Services

To fulfil our age verification and identity checking obligations, we may share relevant KYC documents and personal data with regulated identity verification service providers. These providers process your data solely for the verification purpose and are contractually prohibited from using it for any other purpose.

4.4 Legal and Regulatory Authorities

We may disclose personal data to competent legal or regulatory authorities where we are required to do so by law, court order, or a valid request from a law enforcement body. In cases of suspected money laundering, terrorist financing, or other serious financial crime, we may make disclosures without prior notice to the account holder concerned, as required by applicable law.

4.5 Business Transfers

In the event that jettbazz undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by us may be transferred to the acquiring entity as part of that transaction. We will take reasonable steps to ensure that any such transfer is subject to appropriate data protection obligations, and we will notify affected account holders where required by law.

5. Data Security & Retention

5.1 Security Measures

jettbazz implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encryption of sensitive data fields at rest, role-based access controls limiting internal staff access to personal data on a need-to-know basis, regular security assessments of our platform infrastructure, and secure disposal procedures for data that has reached the end of its retention period.

5.2 Data Retention Periods

We retain personal data for as long as it is necessary to fulfil the purpose for which it was collected, or for as long as we are legally required to retain it. The following retention guidelines apply:

• Account and registration data: Retained for the lifetime of your account plus a minimum of 5 years following account closure, to comply with anti-money laundering record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Financial transaction records: Retained for a minimum of 5 years in accordance with financial record-keeping obligations.
• Betting and gaming activity logs: Retained for 3 years from the date of the activity, or longer if the record is relevant to an open dispute or investigation.
• Customer support communications: Retained for 2 years from the date of the last communication in a support thread.
• Analytics data: Retained in anonymised or aggregated form with no fixed maximum retention period.

Upon expiry of the applicable retention period, personal data is either permanently deleted from our systems or irreversibly anonymised so that it can no longer be linked back to any individual.

5.3 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to the rights and freedoms of affected individuals, jettbazz will take immediate steps to contain the breach, assess its scope, and notify affected account holders without undue delay. We will provide clear information about the nature of the breach, the categories of data affected, and the steps we are taking to address it.

6. Your Privacy Rights

As a user of jettbazz, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, please contact our support team at support@jettbazz with your account details and a clear description of your request.

We will respond to all valid data rights requests within 30 days of receipt. In cases of complexity or high volume of requests, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for processing rights requests in the normal course, but we reserve the right to apply a reasonable fee where requests are manifestly unfounded or excessive.

7. Protection of Minors

jettbazz is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification checks are performed during the account registration process, and additional KYC checks may be triggered at any subsequent point if we have reason to suspect that an account holder may be under 18.

If we discover that we have inadvertently collected personal data from a minor — whether through a falsified date of birth at registration or any other means — we will immediately close the associated account, void any bets or gaming activity, return any deposited funds to the payment method on record (less any amounts already paid out as winnings), and permanently delete the personal data collected from that individual, subject only to any retention obligations that arise from the investigation itself.

Parents and guardians who believe that their child may have registered an account on jettbazz are encouraged to contact our support team immediately at support@jettbazz. We will investigate and act on all such reports as a matter of priority. We also recommend that parents and guardians make use of internet filtering and parental control tools to prevent minors from accessing online gambling platforms.

8. Changes to This Policy

jettbazz reserves the right to update or revise this Privacy Policy at any time. Changes may be made to reflect updates in our data practices, changes in applicable law, the introduction of new features on the platform, or feedback from our user community. The revised policy will be published on this page with an updated effective date.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will make reasonable efforts to notify registered account holders via the email address associated with their account ahead of the changes taking effect. For minor clarifications or non-material amendments, we may update the policy without individual notification, relying on the publication of the revised version on this page as sufficient notice.

Your continued use of jettbazz following the publication of a revised Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to a revised policy, you should discontinue use of the platform and contact our support team to initiate account closure. It is your responsibility to check this page periodically for updates.

For any questions, concerns, or requests relating to this Privacy Policy or the way jettbazz handles your personal data, please contact our data support team at support@jettbazz or via our 24/7 live chat service. We are committed to resolving all privacy-related queries promptly and transparently.